The Official Site of the Abbotsford Heat: FAQ's

FAQ's

Tickets
Does my child need a ticket?
Wheelchair accessibility?
What is included with my Season Tickets?
Box Office Hours?
Will Call

Game Day
What time do the doors open?
How do I get to the Abbotsford Entertainment & Sports Centre?
Parking on Game Day?
What is prohibited at the arena?
Lost and Found
Can I bring in my own food and drink?

Community Relations
How can I make a request for a Hawkey The Hawk appearance?
How can I make a request for a charitable donation for a fundraiser?

» Tickets
Does my child need a ticket?
Children age 2 and older must have a ticket to enter the arena. Children under 2 years of age do not need a ticket, but must sit on the accompanying adult's lap.

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Wheelchair accessibility?
Accessible seating is available at The Abbotsford Entertainment & Sports Centre. The Abbotsford Entertainment & Sports Centre is equipped with elevators as well as special seating areas to accommodate your needs. Parking is available directly in front of the main entrance of the arena. For any questions regarding accessible seating or to purchase seats, please contact the Box Office at 604-743-5025.

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What is included with my Season Tickets?
You receive exclusive access to AHL hockey for 38 Regular Season Games and the right to 1st refusal of playoff and subsequent season tickets, Exclusive Season Ticket Holder promotions, and guaranteed premium giveaways. You will also be given a discount on Heat Merchandise.

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Box Office Hours?
The box office is open Monday-Friday from 10am-5pm. The box office is located on the East side of the building at:
100-33800 King Road,
Abbotsford, BC
V2S 8H8

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Will Call
Tickets may be picked up at the venue Box Office Will Call window by the credit card holder only with the purchasing credit card and valid photo ID. Subject to a 2 business day waiting period from the time of purchase unless the event is occurring within that time or unless otherwise specified in the event information. Please note that Box Office Will Call tickets cannot be picked up at Retail Outlets.

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» Game Day

What time do the doors open?
1 hour prior to game time.

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How do I get to the Abbotsford Entertainment & Sports Centre?
Click here for directions to the arena.

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Parking on Game Day?
Parking is located in several different areas for the Abbotsford Entertainment & Sports Centre. Click here for information on parking.

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What is prohibited at the arena? (Subject To Change Without Notice)
Prohibited items include but are not limited to: outside food or drink, carry bags or backpacks, bottles or cans, containers, illegal substances, incendiary devices, weapons of any type, strollers, banner sticks or flag poles, artificial noise making devices, laser pointers, helium balloons, audio or video recorders, pets other than service animals, cameras, or items the contents of which cannot be inspected or displayed.

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Lost and Found
If you lost an item at an Abbotsford Entertainment & Sports Centre event, please call our Guest Services Department at 604-743-5000 Monday-Friday 8:30 am-5:00 pm to claim your item.

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Can I bring in my own food and drink?
Sorry, outside food and beverages are not allowed in the arena.

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» Community Relations

How can I make a request for a Hawkey The Hawk appearance?
The Abbotsford Heat are active members in the community and look forward to lending our support to a variety of fundraisers, grand openings, fairs and schools. Contact Danica at dprosperi-porta@abbotsfordheat.com to confirm availability!

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How can I make a request for a charitable donation for a fundraiser?
Click here to find out more about donation requests.

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